Support and Implementation Agent

Job description

Shireburn Software is seeking to expand its Software Support & Implementation Team. 

If you are proficient in the use of any of our software solutions, and feel that you can guide our current users, then this may be the career change you've been waiting for. 

Our first line Support Team see to our users' requirements on a daily basis, communicating over the phone and email, and helping them to find a solution to their issue. The Support Team also liaises with other technical departments within Shireburn whenever this is required in order to help the end user.

You don't need to be overly technical. In depth training in the use of our solutions will be provided, and you will form part of a team who strive to maintain our reputation for sterling support.

We are looking for candidates who have a flair for customer service and problem solving, as well as a pleasant personality dealing with people both over the phone or via email.
 

Responsibilities include:

  • Provide application software support on Shireburn's software solutions, namely accounting, payroll, inventory and retail solutions
  • Maintain highest client satisfaction and positive client relationships
  • Perform problem management and end-to-end problem ownership
  • Participate in scheduled off-shift support (callout)

Requirements

  • Customer support experience, ideally from the software support sector, and/or knowledge of Shireburn Software products
  • Excellent communication skills in both English and Maltese
  • Customer oriented with good telephone skills
  • Ability to work as part of a team
  • Possess own car and driving license

Familiarity with one or more of our solutions (accounting, payroll, freight, inventory or retail) will be considered an asset.