Customer Support Agent

Job description

We are currently looking for a motivated Customer Support to join our team of aces at Shireburn.

You will work in our offices in Luqa, on full-time basis.
Responsibilities

• Provide software support on Shireburn products, remotely, via telephone, email, and chat.

• Maintain highest client satisfaction and positive client relationships.

• Perform problem management and end-to-end problem ownership.

• Participate in scheduled off-shift support (afterhours callout).

• Provide client-based basic training of the software.

• Perform testing on future software updates.

• Create tickets for issues and bugs which are software related.

• Contribute to the knowledge base and support documentation.

• Perform Software Module configuration for clients.

• Other relevant duties as assigned

Requirements

• Customer support experience, ideally from the software sector.

• Excellent communication skills in English. 

• Customer oriented.

• Ability to work as part of a team. Reach out to peers and cooperate with supervisors to establish a

collaborative working relationship.

• Motivation and strong will to continuously learn

Considered as an asset

• Worked with Shireburn Solutions in the past.

• Knowledge of Maltese and other Languages.

• Possess own car and driving license

Why would you join us:

  • A competitive base salary
  • An incredibly diverse team of smart and motivated colleagues.
  • Health insurance
  • Wellness incentives
  • Monthly Team building events
  • Free Parking at airport

And much more! Send us your CV to find out!