Customer Support Agent

Job description

📢The Shireburn team is growing as we aim to take the Shireburn products to knew heights🔝

🕵️‍♀️We're on the lookout for top talent to join our team of aces. 

• Provide software support on Shireburn products, remotely, via telephone, email, and chat.
• Maintain highest client satisfaction and positive client relationships.
• Perform problem management and end-to-end problem ownership.
• Participate in scheduled off-shift support (afterhours callout).
• Provide client-based basic training of the software.
• Perform testing on future software updates.
• Create tickets for issues and bugs which are software related.
• Contribute to the knowledge base and support documentation.
• Perform Software Module configuration for clients.
• Other relevant duties as assigned.


• Customer support experience, ideally from the software sector.

• Excellent communication skills in English. Speak and write clearly and articulately without being

overly verbose or talkative.

• Customer oriented.

• Ability to work as part of a team. Reach out to peers and cooperate with supervisors to establish a

collaborative working relationship.

• Motivation and strong will to continuously learn

Considered an asset

• Worked with Shireburn Solutions in the past.

• Knowledge of Maltese and other Languages.

• Possess own car and driving license.

What You Can Expect from us

We will provide you with all the tools that you will need to performance your job included:

  • Welcome package
  • Laptop and bag for you to carry with you and other gadgets that you will need for you day to day.
  • Benefits package that encourages healthy living, well-being
  • Great facilities at the office included a games room
  • Life insurance and Health insurance plan
  • Monthly Team buildings
  • Amazing work environment
  • Work-life Balance
  • Free parking at the airport
  • Fresh fruit
  • Discounts at every outlets at Skypark
  • Loyalty Leave